Shipping policy

Shipping Policy

Last updated: July 18, 2026

## Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed.

Processing times may be longer during holidays, promotional periods, supplier delays, or periods of high order volume.

## Delivery Estimates

Estimated delivery time:

- Standard shipping: 7-15 business days
- Other shipping options, if available: shown at checkout

Delivery times are estimates and are not guaranteed unless expressly stated at checkout.

## Shipping Regions

We currently ship to:

Europe and the United States.

If your country is not available at checkout, we currently do not ship there.

## Shipping Costs

Shipping costs are calculated and displayed at checkout before payment. If we offer free shipping, the conditions will be shown clearly on the website or at checkout.

## Tracking

When tracking is available, you will receive a tracking link by email after your order has been dispatched.

Tracking updates may take a few days to appear after dispatch.

## Customs, Duties, and Taxes

Depending on your delivery country, import duties, taxes, customs fees, or local charges may apply. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

## Wrong Address

Customers are responsible for providing a correct and complete shipping address. If a package cannot be delivered due to an incorrect address, missing information, or failure to collect the package, additional costs may apply.

## Lost or Delayed Packages

If your order is significantly delayed, contact us at support@lavoire.store with your order number. We will review the tracking information and help you find a reasonable solution.