Refund policy

Return & Refund Policy

Last updated: July 18, 2026

We want you to be satisfied with your order. Please read this policy carefully before requesting a return.

## 14-Day Right of Withdrawal

If you are a consumer in the European Economic Area, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the 14-day period starts on the day you, or a person indicated by you, receives the product.

To exercise your right of withdrawal, contact us at:

Email: support@lavoire.store

You can use the withdrawal form at the end of this policy, but it is not mandatory.

## Return Conditions

To be eligible for a return, the product must be:

- returned within the applicable return period;
- unused, clean, and in its original condition;
- returned with the original packaging and accessories where reasonably possible;
- not excluded from return for hygiene, health, safety, or legal reasons.

## Products That Cannot Be Returned

For hygiene and safety reasons, we may not be able to accept returns of sealed hygiene, personal care, baby care, or intimate-use products once the seal or packaging has been opened, unless the product is faulty or the law requires otherwise.

Examples may include:

- opened hygiene products;
- opened personal care tools;
- opened baby care or child-care hygiene products;
- products that cannot be returned for health protection or hygiene reasons after opening.

This does not affect your legal rights if a product is defective, damaged, or not as described.

## How to Start a Return

Before sending anything back, contact us at:

Email: support@lavoire.store

Please include:

- your order number;
- the email address used for the order;
- the product you want to return;
- the reason for return;
- photos if the product is damaged, defective, or incorrect.

We will provide return instructions. Do not send items back without contacting us first.

## Return Address

Return adress: Return instructions and the applicable return address will be provided by email after your return request is approved.

Important: the return address may be different from the shipping origin or supplier address. Always contact us before returning a product.

## Return Shipping Costs

Unless the product is damaged, defective, incorrect, or we state otherwise, the customer is responsible for return shipping costs.

If you are exercising a statutory right of withdrawal, you are responsible for the direct cost of returning the goods unless applicable law or our written confirmation says otherwise.

## Refunds

After we receive and inspect the returned product, we will notify you whether the refund is approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

For statutory withdrawals, refunds are generally issued within 14 days after we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, unless applicable law requires otherwise.

## Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@lavoire.store with your order number and clear photos.

## Exchanges

The fastest way to get a different item is to return the original product, if eligible, and place a new order.

## Withdrawal Form

To: L'AVOIRE  
Email: support@lavoire.store  
Business address: Hungary, 2310 Szigetszentmiklós, Szamos utca 6.

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s):  
Order number:  
Ordered on:  
Received on:  
Customer name:  
Customer address:  
Customer email:  
Date: